Common Questions about ADT® Home Security
How can an ADT® monitored security system save me money?
An ADT® monitored home security system can save you up to 20% on your homeowner's insurance base premium with most insurance companies. ADT® will provide you with a certificate to send in to your insurance company, showing that your home has monitored security protection.
Why does ADT® have 5 monitoring centers?
With ADT®, you get security from five interconnected command centers that are strategically located throughout the country. That's more than any other home security provider in the United States. Each command center is backed by powerful equipment and trained professionals, so if one connection is interrupted, one of the other centers can handle the monitoring for your home.
This means ADT® is prepared for emergencies. Other companies may not be equipped to provide this level of protection. A company offering only one monitoring center may not be able to protect your home and family in the event their one center goes down. Don't risk your home and family's safety, choose ADT® - America's #1 security company - for monitored security protection.
- Your home will be monitored 24 hours a day through the ADT® system. In the event of an emergency, the system transmits a signal to one of ADT's five monitoring centers.
- If your main monitoring center is not active because of a natural disaster, the signal is automatically routed to the next ADT® monitoring center. When you need help in an emergency, ADT® will be there for you.
- The monitoring center attempts to contact the homeowner via phone after the signal is received. If the person who answers the phone cannot supply the personal indentification code, or if no one answers the phone, the representative then can notify local authorities.
- Local authorities are then dispatched to the home to determine the cause of the disturbance and to respond to emergency situations.
It's important to understand that most security companies only have one monitoring center, and in some cases, that center is not based in America or even managed by an actual security company.
We have ADT® home security monitoring centers located in: Aurora, CO; Rochester, NY; Omaha, NE; Kansas City, MO; and Jacksonville, FL.
Why should I choose ADT® home security monitoring service?
ADT® monitored home security systems offer the peace of mind that comes from the best protection and service available anywhere. ADT® monitored systems are much more than simple fire or burglar alarms - they offer security for your home and family, with the important benefit of notifying emergency services (fire department, police, etc.) in the event of an emergency at your home - whether you're home or away.
What is included with my free ADT® home security system?
The basic ADT® home security system includes:
- Door contacts to detect anyone entering your home.
- Motion sensor to detect movement inside your home.
- Interior alarm siren to help warn you of emergencies.
- One alarm system touchpad for setting and controlling your system.
- Manual Police Emergency and Fire Alarm buttons
- Window stickers and yard signs to help keep intruders off your property.
- Optional - Smoke and Heat Sensors, Carbon Monoxide Detector, Water Sensors, and Freeze Sensors.
Please call 1-800-891-1690 for complete details.
Can you supply a side-by-side ADT® vs. Brinks comparison?
If you've narrowed your choices, it's possible that you're left deciding between ADT® and Brinks. When comparing systems, pay attention to what is and what is not included. Check out this simple comparison chart to see the differences between ADT® and Brinks
| ADT Home Security | Brinks | |
|---|---|---|
| Monitoring Centers | 5 | 1 |
| Less invasive Wireless Equipment | Yes | No |
| Premium Keypad | Included | Included |
| Digital Entryway Contacts | 3 | 3 |
| Motion Detector | Included | Included |
| Keychain Remote | Included | $145 |
| Two-way voice | Optional | No |
| CellGuard® | Optional | No |
| Lifetime warranty | Included | $6 per month |
Can you explain the ADT® Theft Protection guarantee?
The theft protection guarantee pays your insurance deductible (up to $500.00) in the event of a burglarly.
When will my ADT® home security system be installed?
When ordering your system, you will be asked to select a preferred installation date and time that is convenient for you. Our professional technicians will then come to your home and install the home protection system at the scheduled time.
What is 2-Way Voice?
2-Way Voice is a convenient, hands free feature that allows you to communicate directly with an ADT® monitoring center person from almost anywhere in your home. The control panel acts like an intercom over which an ADT® monitoring center person can verify an emergency in your home and ask you for your password code.
The microphone in your control panel is so strong that it can pick up a normal talking voice from over 75 feet away, so you can communicate with a monitoring center person even if even if you're injured and can't make it to the control panel.
*99.00 Customer Installation Charge. 36-Month Monitoring Agreement required at $35.99 per month ($1,295.64). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT® Authorized Dealer customers only and not on purchases from ADT® Security Services, Inc. Other rate plans available. Cannot be combined with any other offer.